Tablet vs. PC: Let your data decide
Will tablets replace the PC? Will the Microsoft Surface tablet cut into iPad market share? Will the broader mobile computing space replace what we know of a desktop and notebook computer? These are...
View ArticleThe neglected art of user training, and how to eliminate it
The most important part of any IT project is properly training the people who will be using it. In many ways the quality of the training and the number of help desk calls it drives is the most...
View ArticleProjects, errors, the user experience and planning in 2013
It's February, and many companies are just concluding their financial closing processes for the prior year. It's also a time for stepping back and reviewing the great accomplishments we made in 2012,...
View ArticleThe cloud is not the answer to every problem
Let’s all take a big step forward together and admit it, we’re tired of hearing about “The Cloud.” Almost everywhere you look there is an article, interview, product release, or discussion on the...
View ArticleCloud computing will kill the IT department. True or false?
What if the cloud becomes the primary data center, and SaaS is the only way applications are sold? Will there be a need for an IT department?
View ArticlePasswords stink. Is there a replacement?
Although MIT developed the first computer password in 1961, it’s a technology that can be traced back far earlier. After a quick Internet search, I discovered that the use of passwords dates back to...
View ArticleThe smartwatch will be a corporate productivity tool!
The smartwatch is ready for corporate applications! What fascinates me about watches are the seemingly endless opportunities to turn the category upside down, completely changing the prevailing...
View Article5 projects, and only 5 projects, in your IT plan for 2014
Annual project planning can be painful, but it’s a much needed tool in order to run IT effectively. Of course, every project will deliver amazing value to the company by delivering incredible results...
View ArticleCustomer service lessons from Michael Dell, Jeff Bezos and Mickey Mouse
The key to a successful business is a relentless focus on not just good customer service, but totally awesome customer service. This holds true for companies of all sizes and in all industries, but...
View ArticleNet neutrality will impact IT
Earlier this month the United States Court of Appeals struck down the FCC's Net Neutrality directive. Just in case you were worried, let me assure you the Internet won’t be coming to an end anytime...
View ArticleDumb things IT people say
My job gives me the good fortune to interact with a lot of different people at many companies, across every industry. It’s one of the best parts of the job, but also gives me the opportunity to hear...
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